Help Center

1 minute to know iGVault

IGVault has over 14 years of experience in the game trading field with millions of loyal users in over 200 countries around the worldOur eternal mission is to provide our customers with a better gaming virtual products trading experience and 100% satisfactory service, which is the most important reason why iGVault is able to become the No.1 virtual products trading platform in the world.


1. Our products

iGVault has over 20,000 active sellers worldwide, all of whom have been rigorously evaluated by iGVault. It enables our products and services to be unique and excellent

Now iGVault's product range has expanded to more than 300 popular games worldwide. Our products include game Gold, Items, Boosting, Accounts, Gift Cards, CDKeys and more. We always insist on enriching and expanding our products according to the needs of our users.


2. Our service

iGVault always believes that 100% customer satisfaction is the cornerstone of our survival and development. We have more than 100 Customer Supports and thousands of sellers to serve you 7*24 hours. 


For the high quality of our service, iGVault is committed to the following: 


(1) 100% secure delivery

iGVault promises to deliver 100% of your purchased product orders as long as you provide the correct in-game information.

At the same time, all sellers and products in iGVault website have gone through strict risk control evaluation. iGVault does not allow sellers to sell gold, equipment, accounts, recharge cards, etc. from illegal sources.

Of course, it is known that due to the business strategies of some game developers, they block some transactions or take other harsh actions against some of them. Although the source of in-game goods is legal, this can cause partial loss to both iGVault sellers and customers. Although IGVault cannot completely avoid this situation, we promise to do our best to take responsibility for our customers.

 

(2) Low Prices

The prices of products at iGVault are lower than those of major game trading providers. We will provide our customers with competitive products to gain their long-term support. 

If you find that our prices are not in line with our promise, please send us a message (please specify the game and product category (e.g. WOW: Gold) in the message) and iGVault will reply to you within 24 hours.

Contact: [email protected]

 

(3) Fast delivery and trade: minimum 1 minute

The platform has accumulated over 200,000 excellent sellers. Some businesses have been supported by advanced automatic shipping systems. Both of them allow us to guarantee that all game products will be shipped within the promised delivery time.

 

(4) Quality assurance

After you received the products, we provide you with a warranty period of 1-45 days, during which the iGVault platform as well as the seller will be responsible for any problems.

 

(5) Refund Guarantee 

If you are not satisfied with the product or for other reasons, you can submit a refund request at any time before your order is shipped, and we will promptly process it within 24 hours.

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